The Storehouse Flats Information

• We have found sizing to be somewhat flexible with these amazing shoes! For the majority of customers, they find them to run very true to their normal shoe size.
  
  
• If you wear a whole -1/2 size (ie 7-7.5), with narrow feet, you can size down comfortably. If you wear a 1/2 size and have wider feet then size up. Again, this is the GENERAL rule.

How do I care for my Storehouse Flats?

• They are easily cleaned with a damp cloth. You may use a leather waterproofer or suede cleaner.
  

When will my order ship?

• For in stock Storehouse Flats Favorites: Shoes are mailed within 1-3 business days of your order.
  
  
• For orders placed during our monthly preorder: Orders are placed the day you submit them to us. They take 7-8 weeks to arrive to us and then we separate your orders, box and ship. This is always an ESTIMATE. Customs can sometimes hold part of the order or the whole order for a day or 5 days. That is out of our control. 

• Here at The Storehouse Flats, we like to keep things simple. We take returns/exchanges within the first 7 days after your shoes show as delivered. Shoes can be returned/exchanged if they are unworn and in original condition. There is a small card enclosed in each box that explains the return/exchange process. You just send them back to us and then we pay to send out a new pair. Simple! 
  
  
• Please note: If shoes are returned and appear worn, you will not receive a refund and you will forfeit your shoes.